Effective Date: May 21, 2026

Return & Refund Policy

Thank you for choosing MAIOME. We are committed to the quality of our products and your satisfaction as a customer. Please read this policy in full before making a purchase.

30-Day Satisfaction Guarantee

MAIOME offers a 30-day satisfaction guarantee on all first-time purchases of any individual product SKU. If you are not satisfied for any reason, you may request a full refund within 30 days of the original delivery date. Refunds will be issued to the original payment method, minus original shipping costs. This guarantee applies once per product, per customer. MAIOME reserves the right to refuse refund requests that it reasonably determines to be fraudulent, abusive, or an exploitation of this policy, including the creation of multiple accounts to circumvent the first-time purchase limitation.

Eligibility for Returns

To be eligible for a return or refund, all of the following conditions must be met:

•       The return request is submitted within 30 days of the confirmed delivery date as recorded by the carrier.

•       The product was purchased directly through maiome.com or an authorized MAIOME retailer.

•       Opened products are eligible for refunds on first-time orders of that SKU only. Repeat purchases of the same product are not eligible unless the product is defective or arrived damaged.

•       Unopened, sealed products may be returned for a full product refund within 30 days. Return shipping costs are the responsibility of the customer unless the return is due to our error.

•       The customer must contact MAIOME and receive a return authorization before shipping any product back. Returns sent without authorization will not be processed and will not be eligible for a refund.

Non-Returnable Items

The following are not eligible for return or refund under any circumstances:

•       Subscription orders past the first shipment.

•       Bundle or multi-pack orders where any product has been partially or fully used, beyond the first 30 days of delivery.

•       Products purchased through unauthorized third-party sellers or resellers. MAIOME is not responsible for the quality, authenticity, or condition of products sold through unauthorized channels.

•       Digital products, guides, or downloadable content.

•       Products that show evidence of tampering, misuse, or damage not caused by MAIOME.

•       Any order where the customer has initiated a chargeback or payment dispute with their bank or card issuer prior to contacting MAIOME for resolution. Customers who file chargebacks without first contacting MAIOME forfeit eligibility for our satisfaction guarantee.

Chargeback and Dispute Policy

MAIOME encourages customers to contact us directly at support@maiome.com before initiating any chargeback or payment dispute with their financial institution. We are committed to resolving issues promptly and fairly. Filing a chargeback without first attempting resolution with MAIOME may result in the forfeiture of future purchase privileges, and MAIOME reserves the right to contest chargebacks it believes to be filed in bad faith. This policy does not limit any rights you may have under applicable consumer protection law.

International Orders

For customers outside the United States, return shipping costs, customs duties, taxes, and import fees associated with returned products are the sole responsibility of the customer. MAIOME is not responsible for products lost or damaged in international return transit. Refunds for international orders will be issued in USD and are subject to currency conversion rates applied by your financial institution.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrectly shipped, please contact us within 7 days of delivery with photographic evidence and your order number. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable. MAIOME's liability for a defective product is limited to replacement or refund of the purchase price and does not extend to any consequential, incidental, or indirect damages.

How to Initiate a Return

To initiate a return, contact support@maiome.com with your order number, the product(s) you wish to return, and a brief description of the reason. Our team will respond within 3 business days with return instructions. Do not ship any product back before receiving a return authorization number.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund within 5 business days. Approved refunds are typically processed within 7-10 business days. MAIOME is not responsible for delays caused by your bank or payment processor. Shipping costs are non-refundable unless the return is due to our error.

Subscription Cancellation

You may cancel your subscription at any time through your account portal or by contacting customer support at least 48 hours before your next scheduled billing date. Cancellations made after a billing cycle has processed will not result in a refund for that cycle. MAIOME reserves the right to cancel or suspend any subscription account that demonstrates abusive ordering or return patterns, including repeated purchases followed by refund requests.

Policy Changes

MAIOME reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our products or services following any change constitutes acceptance of the revised policy.