Privacy policy

Effective Date: May 21, 2026

 

MAIOME, LLC ("MAIOME," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit maiome.com or purchase our products. By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

We may collect the following categories of personal information:

•       Identifiers: name, email address, shipping and billing address, phone number, and account credentials.

•       Payment Information: credit card or payment details processed through secure third-party payment processors. MAIOME does not store full payment card numbers on our servers.

•       Order & Transaction Data: purchase history, product preferences, subscription status, and customer service interactions.

•       Usage Data: IP address, browser type, device information, pages visited, time spent on our website, and referring URLs, collected through cookies and similar technologies.

•       Health-Related Information (Voluntary): if you choose to provide health or wellness information through surveys, quiz tools, or account profiles to receive personalized product recommendations, we may collect and store that information. You are not required to provide this information to make a purchase.

•       Communications: records of your correspondence with MAIOME, including emails, chat logs, and support tickets.

Information We Do Not Collect

MAIOME does not knowingly collect biometric identifiers, biometric information, precise geolocation data, or sensitive personal information beyond what is described above. We do not collect personal information from individuals under the age of 18.

How We Use Your Information

We use the information we collect to:

•       Process and fulfill your orders and communicate about your purchases, shipping, and account.

•       Provide customer support and respond to inquiries or disputes.

•       Send transactional emails, shipping notifications, and order confirmations.

•       Send marketing communications, newsletters, or promotional offers where you have opted in. You may opt out at any time.

•       Improve our website, products, and services through analytics and internal research.

•       Comply with legal obligations and enforce our policies and agreements.

•       Detect, investigate, and prevent fraud, abuse, or unauthorized access to our systems.

•       Process subscription billing and manage recurring payment authorizations.

Sharing of Your Information

MAIOME does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

•       Service Providers: third-party vendors that assist with payment processing, order fulfillment, shipping, email delivery, analytics, customer support, and website hosting. These parties are contractually obligated to protect your information and use it only for the purposes for which it was shared.

•       Legal Authorities: when required by law, regulation, subpoena, court order, or to protect the legal rights, safety, or property of MAIOME, our customers, or the public.

•       Business Transfers: in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

•       With Your Consent: in any other circumstance where you have given us explicit permission to share your information.

International Data Transfers

MAIOME is based in the United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our services, you consent to the transfer of your information to the United States. We take commercially reasonable steps to ensure that your data is treated securely and in accordance with this policy, regardless of where it is processed.

Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience on our website, analyze traffic patterns, support marketing efforts, and remember your preferences. You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our site. We do not respond to "Do Not Track" signals from browsers at this time, as no uniform standard for such signals has been adopted. We will revisit this policy if a standard is established.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain your account, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we dispose of it securely. Transaction records may be retained for up to seven years for accounting and legal compliance purposes.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

•       Access the personal information we hold about you and request a copy.

•       Request correction of inaccurate, incomplete, or outdated information.

•       Request deletion of your personal information, subject to legal retention requirements.

•       Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.

•       Request restriction of processing or data portability where required by applicable law.

•       Lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact us at support@maiome.com. We will respond within 30 days. We may require identity verification before processing your request.

California Privacy Rights (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, used, or disclosed; the right to request deletion; the right to correct inaccurate information; and the right to opt out of the sale or sharing of personal information. MAIOME does not sell or share personal information as defined under the CCPA/CPRA. California residents may submit requests by contacting us at support@maiome.com. We will not discriminate against you for exercising your rights.

Nevada Privacy Rights

Nevada residents have the right to opt out of the sale of certain personal information to third parties. MAIOME does not sell personal information as defined under Nevada law. Nevada residents may still submit an opt-out request to support@maiome.com.

Colorado, Connecticut, and Virginia Privacy Rights

Residents of Colorado, Connecticut, and Virginia have rights under their respective state privacy laws, including rights to access, correction, deletion, portability, and opt-out of certain data processing. To submit a request, contact support@maiome.com. We will respond within the timeframe required by applicable law.

Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites, including social media platforms, research institutions, and partner organizations. MAIOME is not responsible for the privacy practices, content, or security of those sites. We encourage you to review the privacy policies of any third-party site you visit.

DMCA and User-Generated Content

If you submit reviews, testimonials, comments, or other content to our website, you grant MAIOME a non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, and distribute that content in connection with our business. You represent that you own or have the rights to any content you submit and that it does not infringe the intellectual property or other rights of any third party. MAIOME respects intellectual property rights. If you believe content on our website infringes your copyright, please contact us at support@maiome.com with a description of the allegedly infringing material and your contact information.

Security

We implement commercially reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we are not responsible for the actions of hackers or other unauthorized third parties that circumvent our security measures.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date. For material changes, we will provide notice via email or a prominent notice on our website. Your continued use of our site or services after any update constitutes acceptance of the revised policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact:

MAIOME, LLC

1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States

Email: support@maiome.com